Many of you probably know that I'm married to one of the sweetest, gentlest souls on the planet... except when he's on the receiving end of even just mediocre customer service. I've travelled with him on airplanes where the cabin crew have ended up shrivelling wrecks, and in hotels across the world - on business and for pleasure - where he has really been a pretty mean old soul... Let's cut it short by saying he really has pretty high standards and expectations. So last week when his company organised a team building excercise in the Osprey Hotel + Spa with an overnight stay, I was a little worried about what he'd come back with. After listening to him rant and rave on and on for about 30 minutes I went off to get a pen and paper.

I couldn't scribble fast enough to take down all the accolades: "staff who seemed to guess what it was you needed before you needed it and who were really NICE about giving it to you"; "nothing was too much trouble for them"; "food was absolutely brilliant"; "whoever named the suites was hilarious, they even had what's his name from the Muppets"; "decor was amazing and I wish you'd been there for the bath"; "as soon as you walk in you feel relaxed. That's one of those spa things, isn't it? I never thought I'd go into one of them, never mind enjoy it".

Orlagh, Eimear, you guys are doing something amazingly right. I couldn't shut him up! and he's dying to go back.